At Finam Solutions, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with returns, exchanges, and refunds.

1. Return Eligibility

We accept returns under the following conditions:

• Items must be unused, in original packaging, and in resalable condition.

• Returns must be requested within 5 days of receiving the order.

• Certain items (e.g., perishable goods, custom orders) may not be eligible for returns.

2. How to Initiate a Return

To request a return, follow these steps:

1. Contact our support team at fi************@***il.com with your order number and reason for return.

2. We will provide return instructions, including the shipping address.

3. Pack the item securely and ship it back using a trackable method.

3. Refund Process

• Once we receive and inspect the returned item, we will notify you of approval or rejection.

• Approved refunds will be processed within 5 business days via the original payment method.

• Shipping fees are non-refundable unless the return is due to an error on our part.

4. Exchanges

• If you received a defective or incorrect item, contact us within 5 days for a free replacement.

• Exchanges are subject to product availability.

5. Non-Returnable Items

The following items cannot be returned:

• Opened or used products.

• Clearance or final sale items.

• Custom or special-order items.

6. Shipping Costs for Returns

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service, as we are not responsible for lost returns.